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My SEPM can not update though jbl file but exe file is ok

  • 1.  My SEPM can not update though jbl file but exe file is ok

    Posted 22 days ago

    Hi

    Recently I install Symantec_Endpoint_Protection_14.2.0.MP1_.SEPM_EN SEPM at my server. My server do not have internet access so
    I use jbl file to update the definition and it works. 1 week later, I went to my server to update the definition again, I saw the jbl files is been taken and wait for the definition to update. However after waiting for 3hr, the definition is not updated so I try again with the jbl files but to no avail.
    I decided to download the exe file and update with it and it works.

    3 definition I used
    jdb/core3sds/vd595a08core3sds.jdb
    ips/20200513-061-IPS_IU_SEP_14.2_RU1.jdb
    sonar/20200504-001-SONAR_IU_SEP.jdb
    my SEP:14.2.1031.0100

    May I know what is wrong with jbl file and how to get it work ?
    Thank you in advance 



  • 2.  RE: My SEPM can not update though jbl file but exe file is ok

    Posted 17 days ago
    Can you run a Symdiag on the SEPM after reproducing issue and upload here?

    How to collect full support logs for Support with the SymDiag utility

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    John Owens
    Principal Product Support
    Symantec
    United States
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