I don't. You will need to call in to have them look into your account access issues. I do not have access to do that for you. If you are trying to apply the license to your SBE product that will not work. You will need to apply it to SEP 14.x once you have installed/upgraded.
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John Owens
Principal Product Support
Symantec
United States
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Original Message:
Sent: 05-19-2020 02:31 PM
From: software lastName
Subject: SEP Serial Key invalid
Dear John
Any Update ??
Original Message:
Sent: 05-18-2020 03:54 PM
From: John Owens
Subject: SEP Serial Key invalid
Are you able to call any of these?
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John Owens
Principal Product Support
Symantec
United States
Original Message:
Sent: 05-18-2020 03:48 PM
From: software lastName
Subject: SEP Serial Key invalid
Dear John,
I Dont Have Possibility To Made Internation Call I'm From Saudi Arabia , I choose To open A Case From
online case management for severity levels 2-4.& Its Shows : Grant not available. Please contact admin.
Kindly Advice John
Original Message------
They gave you the wrong email address. You must call and open a case with Customer Care. The number can be found here: https://www.broadcom.com/support/software/contact
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John Owens
Principal Product Support
Symantec
United States
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