Endpoint Protection

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SEP Serial Key invalid

  • 1.  SEP Serial Key invalid

    Posted 18 days ago
      |   view attached
    Hi

    We have SEP 14.0 installed on the server SBS 2011 the License Was Expired , then We bought SEP 14 Pack 25 Users , We put serial key is shows is not valid , you can check the attacehemnt 

    Kindly Support


  • 2.  RE: SEP Serial Key invalid

    Posted 17 days ago
    These serial numbers are not showing up when I look them up https://support.broadcom.com/entitlement/entitlement-view.html as well.  Have you contacted the vendor you purchased this from to find out what is going on?

    ------------------------------
    John Owens
    Principal Product Support
    Symantec
    United States
    ------------------------------



  • 3.  RE: SEP Serial Key invalid

    Posted 17 days ago
    They gave you the wrong email address. You must call and open a case with Customer Care.  The number can be found here:  https://www.broadcom.com/support/software/contact

    ------------------------------
    John Owens
    Principal Product Support
    Symantec
    United States
    ------------------------------



  • 4.  RE: SEP Serial Key invalid

    Posted 17 days ago
    Dear John,

    I Dont Have Possibility To Made Internation Call I'm From Saudi Arabia ,  I choose To open A Case From online case management for severity levels 2-4.& Its Shows : 

    Grant not available. Please contact admin.


    Kindly Advice John





  • 5.  RE: SEP Serial Key invalid

    Posted 17 days ago
    Are you able to call any of these?



    ------------------------------
    John Owens
    Principal Product Support
    Symantec
    United States
    ------------------------------



  • 6.  RE: SEP Serial Key invalid

    Posted 17 days ago
    Dear John,

    Unfortunately I Couldnt Make International Calls , Im From Saudi Arabia ,

    Is There Any Way John

    Waitng For Your Replay


  • 7.  RE: SEP Serial Key invalid

    Posted 16 days ago
    Dear John

    Any Update ??


  • 8.  RE: SEP Serial Key invalid

    Posted 16 days ago
    I don't. You will need to call in to have them look into your account access issues. I do not have access to do that for you.  If you are trying to apply the license to your SBE product that will not work.  You will need to apply it to SEP 14.x once you have installed/upgraded.

    ------------------------------
    John Owens
    Principal Product Support
    Symantec
    United States
    ------------------------------