Endpoint Protection

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  • 1.  SEP Installation rolling back

    Posted Aug 04, 2020 11:28 AM
      |   view attached
    Hello All,
    I have a problem with sep installation. it rolls back after a few seconds.
    Version: Symantec Endpoint Protection version 14.0.1904.0000
    Fresh new windows installation
    we have a network and server and we recently reinstalled windows for two of our computers but sep installation rolls back on both systems.
    i tried so many solutions in discussions including clean wipe toll and yet no success.
    i would be very grateful if someone can help me with that.
    here is errors from log file and also you can find attached full log file.


    MSI (s) (F8:C8) [14:34:04:314]: Deferring clean up of packages/files, if any exist
    MSI (s) (F8:C8) [14:34:04:315]: MainEngineThread is returning 1603
    MSI (s) (F8:BC) [14:34:04:315]: No System Restore sequence number for this installation.
    === Logging stopped: 7/29/2020 14:34:04 ===
    MSI (s) (F8:BC) [14:34:04:316]: User policy value 'DisableRollback' is 0
    MSI (s) (F8:BC) [14:34:04:316]: Machine policy value 'DisableRollback' is 0
    MSI (s) (F8:BC) [14:34:04:316]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (F8:BC) [14:34:04:316]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (F8:BC) [14:34:04:316]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (F8:BC) [14:34:04:317]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
    MSI (s) (F8:BC) [14:34:04:317]: Restoring environment variables
    MSI (s) (F8:BC) [14:34:04:333]: Destroying RemoteAPI object.
    MSI (s) (F8:34) [14:34:04:334]: Custom Action Manager thread ending.
    MSI (c) (68:98) [14:34:04:335]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
    MSI (c) (68:98) [14:34:04:336]: MainEngineThread is returning 1603
    === Verbose logging stopped: 7/29/2020 14:34:04 ===

    Attachment(s)

    LOG
    SEP_INST.LOG   4.96 MB 1 version


  • 2.  RE: SEP Installation rolling back

    Broadcom Employee
    Posted Aug 04, 2020 11:47 AM

    Hi there,

    14.0.1904.0000 is a very older version. What OS are you installing it on? IS 14.0.1904.0000 supported on that OS.

    You may need to take a look at the SIS_INST.log to see why the install is failing.