Endpoint Protection

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LiveUpdate not working

  • 1.  LiveUpdate not working

    Posted 22 days ago
    I have Endpoint Protection for windows 10, not under a business. I called for tech support because my live update is disabled by administrator, yet when I try to get around that using the two workarounds to grant access, those options don't exist. I suspect I need an upgrade, but tech support cannot help me without a license number. Where can I find my license number?


  • 2.  RE: LiveUpdate not working

    Posted 22 days ago

    Hi Kathleen,

    What is your case number?  What workarounds were provided?  Do you have access to your SEPM?



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    John Owens
    Principal Product Support
    Symantec
    United States
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