Endpoint Protection

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Network Intrusion Prevention Failures

  • 1.  Network Intrusion Prevention Failures

    Posted 23 days ago
      |   view attached
    Dear all;

    We  have  a problem security status.  Firewall driver is not loaded.

    Details can be found at attachment.

    v 14.2.5569.2100


  • 2.  RE: Network Intrusion Prevention Failures

    Posted 23 days ago
    Hello,  You will need to go take a look at some of those clients to see if there are issues when you open the client UI.  You should also run a Symdiag on a few of them and open a Support ticket so we can take a look.


    How to run the Symdiag tool:

    How to collect full support logs for Support with the SymDiag utility

    ------------------------------
    John Owens
    Principal Product Support
    Symantec
    United States
    ------------------------------



  • 3.  RE: Network Intrusion Prevention Failures

    Posted 22 days ago
      |   view attached
    Hello John;

    Symdiag  logs and client UI at attach.  Thank you for your support.


  • 4.  RE: Network Intrusion Prevention Failures

    Posted 22 days ago
      |   view attached
    symdiag logs in a rar file.

    Attachment(s)



  • 5.  RE: Network Intrusion Prevention Failures

    Posted 22 days ago
    If you look at the Teeferinstall.log in C:\Windows\Temp we can see the Firewall failed to install on this client with the following error:


    2020-05-13 14:31:10 ERROR: Call to installNetComponent() failed: 0x80070006


    Please take a look at https://knowledge.broadcom.com/external/article/164149/

    If this does not resolve your issue I would suggest opening a case with support for them to dig into further.

    ------------------------------
    John Owens
    Principal Product Support
    Symantec
    United States
    ------------------------------