If you look at the Teeferinstall.log in C:\Windows\Temp we can see the Firewall failed to install on this client with the following error:
2020-05-13 14:31:10 ERROR: Call to installNetComponent() failed: 0x80070006
Please take a look at
https://knowledge.broadcom.com/external/article/164149/If this does not resolve your issue I would suggest opening a case with support for them to dig into further.
------------------------------
John Owens
Principal Product Support
Symantec
United States
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Original Message:
Sent: 05-14-2020 02:24 AM
From: CEM KABASAKAL
Subject: Network Intrusion Prevention Failures
symdiag logs in a rar file.
Original Message:
Sent: 05-14-2020 02:19 AM
From: CEM KABASAKAL
Subject: Network Intrusion Prevention Failures
Hello John;
Symdiag logs and client UI at attach. Thank you for your support.
Original Message:
Sent: 05-13-2020 10:37 AM
From: John Owens
Subject: Network Intrusion Prevention Failures
Hello, You will need to go take a look at some of those clients to see if there are issues when you open the client UI. You should also run a Symdiag on a few of them and open a Support ticket so we can take a look.
How to run the Symdiag tool:
How to collect full support logs for Support with the SymDiag utility
------------------------------
John Owens
Principal Product Support
Symantec
United States
Original Message:
Sent: 05-13-2020 09:07 AM
From: CEM KABASAKAL
Subject: Network Intrusion Prevention Failures
Dear all;
We have a problem security status. Firewall driver is not loaded.
Details can be found at attachment.
v 14.2.5569.2100