Hi, guys!
Take a look with this problem:
On December, we had nine licences of Symantec Cloud and February, we buy another two, but when included this two licences, we miss nine and result only two licences active.
We made a contact with reseller and Broadcom Support Team, and anyone dont know what happened.
We open a case number case 31797239 (openned on 9 March, 2020), but the Licence Team open another case 31803006 (11 March, 2020) and close the primary case 31797239 (openned on 9 March, 2020) and dont have any update or information for a few week.
We sent e-mail everyday and nothing, only silence.
What happened? Broadcom doesnt have any competent team to resolve a simple licence case?