Testpad

[Tony Stone]

Why when I logon to the SEP portal am I taken to the Testpad domain, not the domain where all my endpoints are. Support have no idea, but clever IT specialists here might know how to fix it, better than Broadcom support

[Stefan]

We are still using the on-premise installation but looks like this is related to the Cloud portal. Please check if this will help you:

https://knowledge.broadcom.com/external/article?legacyId=tech257014

Also here is says:

https://help.symantec.com/cs/ccd/CCD/v129854519_v129301524/Getting-started-with-Cloud-Connect-Defense?locale=EN_US

"You are redirected to the ICDm > Quick Setup page. In the upper right-hand corner, the Symantec Testpad appears. Select the drop-down menu to choose your production domain after you buy a license."

If the support have no idea and cannot help, may be they still don't know that they are offering SEP 15 :))))

[John Owens]

What is your support case number?

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John Owens
Principal Product Support
Symantec
United States
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[Tony Stone]

John

If I create a new case will you look at it for me. The last time support could not help at all

Tony

[Adam Licata]

It may send you to Testpad when you log in if you have a trial license there. Do you have any active trial licenses?

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Product Management
Broadcom
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