Endpoint Protection

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External Logging to Dump file not creating any output

  • 1.  External Logging to Dump file not creating any output

    Posted 20 days ago
    Dear All,

    I have an issue with SEPM 14.X. It is configured to externally dump the log file and integrated with Splunk. It was working for last long time. Now log files (.tmp and log) are not getting created in dump folder. Even SEPM monitor all tabs shows no information. Logged a P2 case with Broadcom support. Team asking to check the configurations with a working Server and no further suggestions. Not even ready to escalate the case to next level also. Not doing anything to analyze the logs or do any troubleshooting. Support technician was seeing this type of configuration first time and we were explaining how it was working. Can anyone please suggest what to do next. Customer is very upset with this type of support but no where to escalate.

    Regards,
    Shibu

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    Intertec Systems LLC
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  • 2.  RE: External Logging to Dump file not creating any output

    Posted 17 days ago
    What is the case number?

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    John Owens
    Principal Product Support
    Symantec
    United States
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