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14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

  • 1.  14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Broadcom Employee
    Posted Sep 11, 2020 06:42 PM
    Edited by John Owens Sep 25, 2020 10:30 AM

    Symantec's integration into Broadcom has presented operational and business opportunities that will enable us to sharpen our focus on delivering industry-leading security software for our customers. To help accelerate our cloud roadmap and strengthen integrations within our portfolio, we are moving from Amazon Web Services (AWS) to the Google Cloud Platform (GCP).

    For more information please see: https://knowledge.broadcom.com/external/article/195878

    Upgrading the SES Agent and SEPMs enrolled in the cloud (hybrid management option) to 14.3.1169.0100 is mandatory by October 31st, 2020.

    Update to timeline: Based on your feedback, we are extending support for the agent versions prior to 14.3MP1 as we understand that agent upgrade may require more planning and can take more time. Support for versions prior to 14.3MP1 will be extended on GCP until March 31, 2021.   

    14.3 MP1 (14.3.1169.0100) SES Agent

    Dates below are subject to change.

    • Direct installation package: Currently available (released September 8th)
    • Latest Release Channel auto upgrade: September 14th
    • Previous Release Channel auto upgrade: September 21st

    14.3 MP1 (14.3.1169.0100) On-prem refresh

    • Currently being uploaded to the Broadcom Download Center.  Expected to be available this (September 11th) afternoon.


    *Note: Only SEPMs enrolled in the cloud (hybrid management option) are required to be upgraded to 14.3.1169.0100 before October 31st, 2020.

    Upgrading to 14.3.1169.0100 is not required for On-prem customers whose SEPMs are not enrolled in the cloud.


    To keep up to date on changes, updates on what is happening or coming please do the following:

    1. Go to Broadcom Service Status
    2. Select Endpoint Security 
    3. Select Subscribe
    4. Here you can enter your email address or number for email/text updates.
    ------------------------------
    John Owens
    Principal Product Support
    Symantec
    United States
    ------------------------------


  • 2.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Posted Sep 13, 2020 03:37 PM
    Thanks John.  I wonder, how do you know what track you're on, this Latest Release Channel vs. Previous Release Channel?


  • 3.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Broadcom Employee
    Posted Sep 13, 2020 03:42 PM
    That's a policy setting in your System Policy in SES Portal. 






  • 4.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Posted Sep 13, 2020 03:50 PM
    Excellent, thank you!


  • 5.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Posted Sep 13, 2020 11:45 PM
    What Agent version is needed for MacOS?

    I have a new installation for Mac is stillshowing Build 82 (14.3.610.82)


  • 6.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Posted Sep 14, 2020 09:22 AM
    What is the difference between this version being discussed and what I am on?  We are on SESE cloud with an agent version of 14.3.589.0000.  I assume there is nothing we need to do as what is discussed in this thread is a different product line?

    Still trying to get a handle on the different Symantec product tracks.

    Mark J.


    ------------------------------
    Continental Motors
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  • 7.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Broadcom Employee
    Posted Sep 14, 2020 09:25 AM
    Hi Mark,

    If you are running SES then you must upgrade. You are currently just running 14.3. Deadline is end of October. 






  • 8.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Broadcom Employee
    Posted Sep 14, 2020 09:41 AM
    SESE and SESC will need upgraded. 






  • 9.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Posted Sep 14, 2020 09:50 AM

    John,

     

    So under the System policy we do have Client Upgrade Settings enabled, so the clients should auto upgrade on their own?

     

    Mark J.

     






  • 10.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Broadcom Employee
    Posted Sep 14, 2020 09:53 AM
    Correct. What is yours set to? Latest Release? 






  • 11.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Broadcom Employee
    Posted Sep 14, 2020 10:26 AM

    Hi Dan,

    I am confirming this and will get back with you shortly.

    Thanks!



    ------------------------------
    John Owens
    Principal Product Support
    Symantec
    United States
    ------------------------------



  • 12.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Broadcom Employee
    Posted Sep 14, 2020 02:12 PM
    Hi Dan,

    Mac/Linux clients will not be impacted by the move to GCP.  The next release for Mac will be 14.3 RU1 with an ETA of Mid November.

    ------------------------------
    John Owens
    Principal Product Support
    Symantec
    United States
    ------------------------------



  • 13.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Posted Sep 29, 2020 05:55 AM
    Hi John,

    I have MacOS still running 14.2 RU2C 47, do we need to upgrade it due to the change to Google data center?


  • 14.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Broadcom Employee
    Posted Sep 29, 2020 09:07 AM
    No.  This change does not impact Linux or Mac systems. 






  • 15.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Posted Sep 14, 2020 10:05 AM
    Yes I have ours set to latest release, so those should start upgrading this week according to the schedule.

    Mark 
     





  • 16.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Broadcom Employee
    Posted Sep 14, 2020 10:06 AM
    That is correct. 





  • 17.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Posted Sep 15, 2020 01:30 AM
    just confirming this is required for the backend changes Broadcom are doing, there are no improvements to the protection itself?  if that's the case I'll hold of a week or two while we have security test underway.


  • 18.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Broadcom Employee
    Posted Sep 15, 2020 11:05 AM
    14.3 MP1 has bug fixes and improvements. For this backend change it is needed to communicate correctly to Google Cloud.

    ------------------------------
    John Owens
    Principal Product Support
    Symantec
    United States
    ------------------------------



  • 19.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Posted Sep 15, 2020 11:17 AM

    For the auto update it states they will start for latest release on the 14th.

     

    We have had none update so far.

     

    Do you know expected ETA when we should start to see the updates begin?

     

    Mark J.

     






  • 20.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Broadcom Employee
    Posted Sep 15, 2020 11:26 AM

    Hi Mark,

    Once I have confirmation it is Live I will let you know here.

    Thanks,



    ------------------------------
    John Owens
    Principal Product Support
    Symantec
    United States
    ------------------------------



  • 21.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Broadcom Employee
    Posted Sep 15, 2020 12:24 PM
    Autoupgrade is now live for 14.3 MP1. My test client just picked it up.

    ------------------------------
    John Owens
    Principal Product Support
    Symantec
    United States
    ------------------------------



  • 22.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Posted Sep 23, 2020 08:17 PM
    Hi John,

    I can't find link for what is new or bug/fix info in 4.3.1169.0100. This article does not say it is application to 1169 version. I'm more keen to know what has been addressed from 14.3 RTM, 14.3.1148 and fixed in refresh version 14.3.1169.0100.

    Thank you,
    M


  • 23.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Broadcom Employee
    Posted Sep 23, 2020 08:36 PM
    https://knowledge.broadcom.com/external/article/154575/release-versions-notes-new-fixes-and-sys.html has everything we have available.  The refresh to 14.3.1169.0100 SEPM side was only to make sure SEPMS enrolled in Cloud could connect to GCP.   The fix notes in 14.3.1148.0100 are the only fixes for SES client 14.3.1169.0100.  In 14.3 RU1 our SES and SEP versions will match and there should not be any confusion going forward.

    ------------------------------
    John Owens
    Strategic Support Engineer | Symantec Enterprise Division (SED)
    Symantec
    United States
    ------------------------------



  • 24.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Posted Sep 24, 2020 06:43 AM
    Does this migration affect somehow old fashioned SEPM?
    I mean no virus definition update during the migration and etc.


  • 25.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Broadcom Employee
    Posted Sep 24, 2020 09:22 AM
    Hi Martin,

    No it does not. 






  • 26.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Broadcom Employee
    Posted Sep 25, 2020 10:31 AM

    Based on your feedback, we are extending support for the agent versions prior to 14.3MP1 as we understand that agent upgrade may require more planning and can take more time. Support for versions prior to 14.3MP1 will be extended on GCP until March 31, 2021. 

    For more information please see: https://knowledge.broadcom.com/external/article/195878



    ------------------------------
    John Owens
    Strategic Support Engineer | Symantec Enterprise Division (SED)
    Symantec
    United States
    ------------------------------



  • 27.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Posted Jan 21, 2021 03:19 PM
    For On-Prem customers, will the GCP upgrade affect Sonar, Download Insight, or other components of SEP? Thanks


  • 28.  RE: 14.3 MP1 (14.3.1169.0100) SES Agent and 14.3 MP1 (14.3.1169.0100) On-prem refresh

    Broadcom Employee
    Posted Jan 21, 2021 03:32 PM

    Hi Don, 

    Have you reviewed the FAQ on this?  Cloud Hosting for Symantec Endpoint products is migrating to Google Cloud Platform - FAQs (broadcom.com)

    If your On Prem and not using the Cloud Hybrid model there will be no impact.



    ------------------------------
    John Owens
    Strategic Support Engineer | Symantec Enterprise Division (SED)
    Symantec
    United States
    ------------------------------