symantec endpoint protection cause a problem of installation of "desktop central" app's agent

[Ozan Ogur]

The desktop central's agent installation failed on sep 12.1 is installed machine. When  sup uninstalled  then the agent of the app is successfully installed . How can I avoid that .There are no risk logs and security logs on the SEP client. 

[ℬrίαη]

What app agent are you talking about? Please provide additional info, in either the form of logs, error messages, or screenshots. Additionaly, have you tried setting up an exclusion?

[Ozan Ogur]

The agent I am talking about is  " desktop  central"  app's agent. The interesting side of the issue , there is no logs about it. It's simply  can not be deployed from remote server to  sep installed endpoint. When sep  uninstalled the specified agent deployed without any problem.      

[ℬrίαη]

Is the SEP firewall blocking traffic? Or do you have network scanning enabled? 

[IN007]

Hi, If your particular application is failing to install, it must be throwing an error and also it should log into may be in Windows temp. folder, could you please check that. Check if anything related to drivers or related to SEP.

[Ozan Ogur]

That was an issue about specific rule in  Application and Device Control Policy. According to that rule installation of any application was blocked . Thank you all for replies . 

[Tariq Momatten]

thanks 

so what action you have done 

did you disable the ADC ?
do we need to configure exceptions ?