Client Management Logs - System Log

[Migration User]

I currently have a 20 PC test environment that has SEP 12.1 RU1 installed  and all of the clients have this Warning :

[Client authentication token request] Submitting information to Symantec failed.

and this Error:

Cannot assign a client authentication token. There was a general communication failure.

The clients are getting content updates and everything seems to be running normal. 

Has anyone seen these errors before?

[Mithun Sanghavi]

Hello,

Are you using proxy on your machines??

Check this Thread for the Proxy changes: 

https://www-secure.symantec.com/connect/forums/proxy-changes-liveupdate-121

Hope that helps!!

[Migration User]

In order for clients to submit reputation data, they must have an active license installed.

[pete]

are you using valid license?

if you are using proxy, you need to allow these URL's

Required exclusions for proxy servers to allow Symantec Endpoint Protection to connect to Symantec reputation and licensing servers

http://www.symantec.com/docs/TECH162286

 

[Migration User]

We are using a proxy in our environment.  I will have the URLs added to the list.