DriversDB download problem on one model

[Matt Hohmeister]

I'm running DS 8.6, attempted a scripted install with DeployAnywhere. When it comes time to download the driver packages, I get the familiar line:

INFO Package Download: Package '{20827DDD-C698-49E8-B312-830DF1D935B2}' progress: %xx, x or x bytes downloaded

I have been able to successfully install Windows 10 21H1 on a Dell OptiPlex 7040, 7060, and 7090. I'm doing an OptiPlex 7090 right now, and this line started at "%19" and ran all the way up to "%100", at which point the Windows install will begin.

However, if I try the exact same thing on a Dell XPS 13 9310, I get the following:

[2021/07/09 10:01:41.362 1248:1452 <TRC>] Package Download: Subscribe to Package Delivery events
[2021/07/09 10:01:41.799 1248:1452 INFO] Package Download: Started for package '{20827DDD-C698-49E8-B312-830DF1D935B2}'
[2021/07/09 10:01:42.181 1248:1452 INFO] Package Download: Started for package '{20827DDD-C698-49E8-B312-830DF1D935B2}'
[2021/07/09 10:01:51.873 1248:1452 INFO] Package Download: Package '{20827DDD-C698-49E8-B312-830DF1D935B2}' progress: %70, 12994469830 of 18304164499 bytes downloaded
[2021/07/09 10:02:02.46 1248:1452 INFO] Package Download: Package '{20827DDD-C698-49E8-B312-830DF1D935B2}' progress: %71, 13169540487 of 18304164499 bytes downloaded
[2021/07/09 10:02:12.499 1248:1452 INFO] Package Download: Package '{20827DDD-C698-49E8-B312-830DF1D935B2}' progress: %72, 13356721981 of 18304164499 bytes downloaded
[2021/07/09 10:02:22.515 1248:1452 INFO] Package Download: Package '{20827DDD-C698-49E8-B312-830DF1D935B2}' progress: %73, 13516560392 of 18304164499 bytes downloaded
[2021/07/09 10:02:32.532 1248:1452 INFO] Package Download: Package '{20827DDD-C698-49E8-B312-830DF1D935B2}' progress: %74, 13670933432 of 18304164499 bytes downloaded
[2021/07/09 10:02:42.689 1248:1452 INFO] Package Download: Package '{20827DDD-C698-49E8-B312-830DF1D935B2}' progress: %75, 13810067252 of 18304164499 bytes downloaded
[2021/07/09 10:02:53.298 1248:1452 INFO] Package Download: Package '{20827DDD-C698-49E8-B312-830DF1D935B2}' progress: %76, 14046770464 of 18304164499 bytes downloaded
[2021/07/09 10:02:59.674 1248:1452 INFO] Package Download: Finished for package '{20827DDD-C698-49E8-B312-830DF1D935B2}', package status: Retrying

After this, the following three lines repeat over and over, about once per minute. Nothing changes, even the obviously wrong percentage. This process goes on as long as I let it, and the actual scripted install won't start. I've tried deploying an image too; same deal.

[2021/07/09 10:03:05.65 1248:1452 INFO] Package Download: Started for package '{20827DDD-C698-49E8-B312-830DF1D935B2}'
[2021/07/09 10:03:06.80 1248:1452 INFO] Package Download: Package '{20827DDD-C698-49E8-B312-830DF1D935B2}' progress: %1007789460, 18446744073709549958 of 18304164499 bytes downloaded
[2021/07/09 10:03:06.721 1248:1452 INFO] Package Download: Finished for package '{20827DDD-C698-49E8-B312-830DF1D935B2}', package status: Retrying

I have uploaded the driver CAB packs for all these models into DeployAnywhere, and they're synchronized to the site server. The XPS 13 9310 is connected to Ethernet via a StarTech.com USB-C-to-Ethernet dongle, which appears to be supported out of the box by WinPE.

So...what's going on?

Thoughts?

Thanks!

------------------------------
Florida State University Psychology Department
------------------------------

[Matt Hohmeister]

Further update: Every time I run this job, that false percentage is the exact same. The plot thickens.

%1007789460, 18446744073709549958 of 18304164499 bytes downloaded

------------------------------
Florida State University Psychology Department
------------------------------

[Sergei Zjaikin]

Looks like the agent cannot download the package for some reason and fails at 76% all the time and then goes into retry cycle.
The real package download error can be found in SMPxxx.log files.
Look into x:\program files\symantec\deployment\logs folder, andfind the log file with the following line
[2021/07/09 10:02:53.298 1248:1452 INFO] Package Download: Package '{20827DDD-C698-49E8-B312-830DF1D935B2}' progress: %76, 14046770464 of 18304164499 bytes downloaded

then look at the messages below, some sort of error should be there, the error should be before this line

[2021/07/09 10:02:59.674 1248:1452 INFO] Package Download: Finished for package '{20827DDD-C698-49E8-B312-830DF1D935B2}', package status: Retrying

thanks!
sergei