Endpoint Detection and Response (EDR)

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  • 1.  Add SEPM database connection error after upgrade SEP to 14.3. RU3

    Posted Sep 27, 2021 06:01 AM
    Hello everyone.

    I'm using EDR 4.6.5-32 and SEP 14.3. RU3.
    Few days ago I upgraded SEP from 14.2.2 version.
    After SEP upgrade I get the connection error when I try to add SEPM database on EDR.
    Before upgrade SEPM used embedded database and everything worked fine with Synapse Log Collector,
    while now SEP use SQL database and I try to create MS SQL connection from EDR but unsuccessful.
    I created read-only MSSQL server account for this purpose (from document below)
    and try to use unencrypted connection to SEPM DB ( disabled force encryption on sql instance) but I get connection error.
    Can someone help me with this problem..?

    Thanks


    Adding a SEPM MS SQL Server database



  • 2.  RE: Add SEPM database connection error after upgrade SEP to 14.3. RU3

    Posted Sep 28, 2021 04:48 AM
    You can try the TCP_CHECK command from the EDR server to test whether the TCP port 1433 is available.


  • 3.  RE: Add SEPM database connection error after upgrade SEP to 14.3. RU3

    Posted Sep 29, 2021 05:47 AM
    Thanks Daniel

    1433 port is not available from EDR server,
    but I saw in SQL config manager on SEP that there is an alias for SEP instance that uses another port 2638.
    I added SEPM database successfully with port 2638.


  • 4.  RE: Add SEPM database connection error after upgrade SEP to 14.3. RU3

    Posted Nov 08, 2021 06:00 AM
    I am also getting the same error even i check my SEPM its using default port 2638 with SQLExpress i am able to connect SQL Express from SQL Management Studio remotely on port 2638 however not able to add in EDR console





  • 5.  RE: Add SEPM database connection error after upgrade SEP to 14.3. RU3

    Posted Nov 08, 2021 06:43 AM
    Hi Sakib, you have to create SEPM MS SQL Server database account as stated on the link below.
    After that you will be able to add SEPM DB to EDR console.

    https://techdocs.broadcom.com/us/en/symantec-security-software/endpoint-security-and-management/endpoint-detection-and-response/4-6/Settings/creating-an-ms-sql-server-database-account-v131848814-d38e39756.html#v131848814