Hi Team,
We are using Symantec EDR 4.2.1-8 version. We have configured Log collector in three SEPM sites succesffully.
But when we configure log collector in fourth site we are facing configuration issue.
We have followed all the articles in the Symantec support but still no luck.
Below is the error.
2019-10-15 16:00:28,202 INFO main (LogColConfigUtilities.java:getHostIPv4Address:197) function getHostIPv4Address
2019-10-15 16:00:28,280 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Software Loopback Interface 1
2019-10-15 16:00:28,280 INFO main (LogColConfigUtilities.java:getHostIPv4Address:208) net address: 127.0.0.1
2019-10-15 16:00:28,280 INFO main (LogColConfigUtilities.java:getHostIPv4Address:208) net address: 0:0:0:0:0:0:0:1
2019-10-15 16:00:28,280 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (L2TP)
2019-10-15 16:00:28,280 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (SSTP)
2019-10-15 16:00:28,280 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (IKEv2)
2019-10-15 16:00:28,280 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (PPTP)
2019-10-15 16:00:28,280 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (PPPOE)
2019-10-15 16:00:28,280 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (IP)
2019-10-15 16:00:28,280 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (IPv6)
2019-10-15 16:00:28,280 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (Network Monitor)
2019-10-15 16:00:28,280 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Microsoft Kernel Debug Network Adapter
2019-10-15 16:00:28,280 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface RAS Async Adapter
2019-10-15 16:00:28,280 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Broadcom BCM5708C NetXtreme II GigE (NDIS VBD Client) #39
2019-10-15 16:00:28,280 INFO main (LogColConfigUtilities.java:getHostIPv4Address:208) net address: 172.29.254.50
2019-10-15 16:00:28,280 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Broadcom BCM5708C NetXtreme II GigE (NDIS VBD Client) #40
2019-10-15 16:00:28,280 INFO main (LogColConfigUtilities.java:getHostIPv4Address:208) net address: fe80:0:0:0:947a:a78:6c3:e848%eth5
2019-10-15 16:00:28,280 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Microsoft ISATAP Adapter #2
2019-10-15 16:00:28,280 INFO main (LogColConfigUtilities.java:getHostIPv4Address:208) net address: fe80:0:0:0:0:5efe:a9fe:e848%net4
2019-10-15 16:00:28,280 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Microsoft ISATAP Adapter #3
2019-10-15 16:00:28,280 INFO main (LogColConfigUtilities.java:getHostIPv4Address:208) net address: fe80:0:0:0:0:5efe:ac1d:fe32%net5
2019-10-15 16:00:28,280 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (IP)-WFP Native MAC Layer LightWeight Filter-0000
2019-10-15 16:00:28,280 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (IP)-QoS Packet Scheduler-0000
2019-10-15 16:00:28,296 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (IPv6)-WFP Native MAC Layer LightWeight Filter-0000
2019-10-15 16:00:28,296 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (IPv6)-QoS Packet Scheduler-0000
2019-10-15 16:00:28,296 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Broadcom BCM5708C NetXtreme II GigE (NDIS VBD Client) #39-WFP Native MAC Layer LightWeight Filter-0000
2019-10-15 16:00:28,296 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Broadcom BCM5708C NetXtreme II GigE (NDIS VBD Client) #39-QoS Packet Scheduler-0000
2019-10-15 16:00:28,296 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Broadcom BCM5708C NetXtreme II GigE (NDIS VBD Client) #40-WFP Native MAC Layer LightWeight Filter-0000
2019-10-15 16:00:28,296 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Broadcom BCM5708C NetXtreme II GigE (NDIS VBD Client) #40-QoS Packet Scheduler-0000
2019-10-15 16:00:28,296 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Broadcom BCM5708C NetXtreme II GigE (NDIS VBD Client) #39-WFP 802.3 MAC Layer LightWeight Filter-0000
2019-10-15 16:00:28,296 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Broadcom BCM5708C NetXtreme II GigE (NDIS VBD Client) #40-WFP 802.3 MAC Layer LightWeight Filter-0000
2019-10-15 16:00:28,296 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (Network Monitor)-WFP Native MAC Layer LightWeight Filter-0000
2019-10-15 16:00:28,296 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (Network Monitor)-QoS Packet Scheduler-0000
2019-10-15 16:00:28,296 WARN main (LogColConfigUtilities.java:retrieveSANFromCertStore:544) Exception in retrieveSANFromCertStore: C:\Program Files (x86)\Symantec\Log Collector\WEB-INF\classes\mssdbconnector.p12 (The system cannot find the file specified)
2019-10-15 16:00:59,801 INFO main (LogColConfigUtilities.java:getHostIPv4Address:197) function getHostIPv4Address
2019-10-15 16:00:59,863 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Software Loopback Interface 1
2019-10-15 16:00:59,863 INFO main (LogColConfigUtilities.java:getHostIPv4Address:208) net address: 127.0.0.1
2019-10-15 16:00:59,863 INFO main (LogColConfigUtilities.java:getHostIPv4Address:208) net address: 0:0:0:0:0:0:0:1
2019-10-15 16:00:59,863 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (L2TP)
2019-10-15 16:00:59,863 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (SSTP)
2019-10-15 16:00:59,863 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (IKEv2)
2019-10-15 16:00:59,863 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (PPTP)
2019-10-15 16:00:59,863 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (PPPOE)
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (IP)
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (IPv6)
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (Network Monitor)
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Microsoft Kernel Debug Network Adapter
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface RAS Async Adapter
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Broadcom BCM5708C NetXtreme II GigE (NDIS VBD Client) #39
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:208) net address: 172.29.254.50
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Broadcom BCM5708C NetXtreme II GigE (NDIS VBD Client) #40
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:208) net address: fe80:0:0:0:947a:a78:6c3:e848%eth5
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Microsoft ISATAP Adapter #2
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:208) net address: fe80:0:0:0:0:5efe:a9fe:e848%net4
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Microsoft ISATAP Adapter #3
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:208) net address: fe80:0:0:0:0:5efe:ac1d:fe32%net5
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (IP)-WFP Native MAC Layer LightWeight Filter-0000
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (IP)-QoS Packet Scheduler-0000
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (IPv6)-WFP Native MAC Layer LightWeight Filter-0000
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (IPv6)-QoS Packet Scheduler-0000
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Broadcom BCM5708C NetXtreme II GigE (NDIS VBD Client) #39-WFP Native MAC Layer LightWeight Filter-0000
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Broadcom BCM5708C NetXtreme II GigE (NDIS VBD Client) #39-QoS Packet Scheduler-0000
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Broadcom BCM5708C NetXtreme II GigE (NDIS VBD Client) #40-WFP Native MAC Layer LightWeight Filter-0000
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Broadcom BCM5708C NetXtreme II GigE (NDIS VBD Client) #40-QoS Packet Scheduler-0000
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Broadcom BCM5708C NetXtreme II GigE (NDIS VBD Client) #39-WFP 802.3 MAC Layer LightWeight Filter-0000
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface Broadcom BCM5708C NetXtreme II GigE (NDIS VBD Client) #40-WFP 802.3 MAC Layer LightWeight Filter-0000
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (Network Monitor)-WFP Native MAC Layer LightWeight Filter-0000
2019-10-15 16:00:59,879 INFO main (LogColConfigUtilities.java:getHostIPv4Address:205) net interface WAN Miniport (Network Monitor)-QoS Packet Scheduler-0000
2019-10-15 16:00:59,879 WARN main (LogColConfigUtilities.java:retrieveSANFromCertStore:544) Exception in retrieveSANFromCertStore: C:\Program Files (x86)\Symantec\Log Collector\WEB-INF\classes\mssdbconnector.p12 (The system cannot find the file specified)
2019-10-15 16:01:41,984 INFO AWT-EventQueue-0 (LogColConfigApp.java:actionPerformed:509) All input fields have been verified, now performing clean up
2019-10-15 16:01:42,000 INFO SwingWorker-pool-3-thread-1 (LogColConfigApp.java:resetService:316) Try to stop log collector service and uninstall it just in case it exists and running.
2019-10-15 16:01:42,000 INFO SwingWorker-pool-3-thread-1 (LogColConfigApp.java:resetService:317) Ignore the not found warnings for fresh installation below:
2019-10-15 16:01:42,000 INFO SwingWorker-pool-3-thread-1 (LogColConfigUtilities.java:ExecuteCmd:357) function ExecuteCmd
2019-10-15 16:01:42,031 WARN SwingWorker-pool-3-thread-1 (LogColConfigUtilities.java:ExecuteCmd:376) executed C:\Program Files (x86)\Symantec\Log Collector\commons-daemon\prunsrv.exe //SS/mssdbconnector
2019-10-15 16:01:42,031 WARN SwingWorker-pool-3-thread-1 (LogColConfigUtilities.java:ExecuteCmd:377) returned error:
[2019-10-15 16:01:42] [error] [ 4064] Load configuration failed
[2019-10-15 16:01:42] [error] [ 4064] The system cannot find the file specified.
[2019-10-15 16:01:42] [error] [ 4064] Commons Daemon procrun failed with exit value: 2 (Failed to load configuration)
[2019-10-15 16:01:42] [error] [ 4064] The system cannot find the file specified.
2019-10-15 16:01:42,031 WARN SwingWorker-pool-3-thread-1 (LogColConfigUtilities.java:ExecuteCmd:386) Execute command with error exit code: 2 C:\Program Files (x86)\Symantec\Log Collector\commons-daemon\prunsrv.exe
2019-10-15 16:01:42,031 INFO SwingWorker-pool-3-thread-1 (LogColConfigUtilities.java:ExecuteCmd:357) function ExecuteCmd
2019-10-15 16:01:42,500 WARN SwingWorker-pool-3-thread-1 (LogColConfigUtilities.java:ExecuteCmd:376) executed C:\Program Files (x86)\Symantec\Log Collector\commons-daemon\prunsrv.exe //DS/mssdbconnector
2019-10-15 16:01:42,500 WARN SwingWorker-pool-3-thread-1 (LogColConfigUtilities.java:ExecuteCmd:377) returned error:
Unable to delete 'mssdbconnector' serviceThe specified service does not exist as an installed service.
Failed to delete service
2019-10-15 16:01:42,500 WARN SwingWorker-pool-3-thread-1 (LogColConfigUtilities.java:ExecuteCmd:386) Execute command with error exit code: 9 C:\Program Files (x86)\Symantec\Log Collector\commons-daemon\prunsrv.exe
2019-10-15 16:01:45,500 INFO SwingWorker-pool-3-thread-1 (LogColConfigUtilities.java:cleanupOldConfigFiles:618) deleting C:\Program Files (x86)\Symantec\Log Collector\WEB-INF\classes\mssdbconnector.p12
2019-10-15 16:01:47,000 INFO SwingWorker-pool-3-thread-1 (LogColConfigUtilities.java:ConstructLogColSrvCertificateCmdWithIP:267) function ConstructLogColSrvCertificateCmdWithIP installDir=C:\Program Files (x86)\Symantec\Log Collector
2019-10-15 16:01:47,000 INFO SwingWorker-pool-3-thread-1 (LogColConfigUtilities.java:CreateBatchAndExecute:307) function CreateBatchAndExecute
2019-10-15 16:01:55,275 INFO SwingWorker-pool-3-thread-1 (LogColConfigUtilities.java:CreateBatchAndExecute:341) Execute command succeed
2019-10-15 16:01:56,791 INFO SwingWorker-pool-3-thread-1 (LogColConfigUtilities.java:ConstructLogColSrvInstallCmd:241) function ConstructLogColSrvInstallCmd installDir=C:\Program Files (x86)\Symantec\Log Collector
2019-10-15 16:01:56,791 INFO SwingWorker-pool-3-thread-1 (LogColConfigUtilities.java:CreateBatchAndExecute:307) function CreateBatchAndExecute
2019-10-15 16:01:57,182 INFO SwingWorker-pool-3-thread-1 (LogColConfigUtilities.java:CreateBatchAndExecute:341) Execute command succeed
2019-10-15 16:01:58,682 INFO SwingWorker-pool-3-thread-1 (LogColConfigUtilities.java:createSGSUserDBKey:228) SGS keystore file or user database file missing, cleanup both files and start fresh
2019-10-15 16:01:58,682 INFO SwingWorker-pool-3-thread-1 (LogColConfigUtilities.java:createSGSUserDBKey:231) Created new SGS keystore file
2019-10-15 16:01:58,744 ERROR SwingWorker-pool-3-thread-1 (LogColConfigApp.java:doInBackground:411) Exception in doInBackground: null