Web Isolation

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  • 1.  Web Isolation "there is no access To localstorage"

    Posted May 26, 2019 09:04 AM
      |   view attached

    Hello; I have two errors in the Web Isolation, 1. “There is no access to the localstorage, Please contact your system administrator” : I found an article but it didn’t help me, I tested on all three browsers (Firefox, chrome and IE) but it doesn’t work. https://support.symantec.com/en_US/article.TECH251774.html 2. “No Detailed diagnostic were found”: i didn't found nothing. Please find the screenshots of the errors in attachement. Thanks for helping me.



  • 2.  RE: Web Isolation "there is no access To localstorage"

    Posted May 30, 2019 03:31 AM

    Hi,

     

    In order to fix:
    In IE: run the following command as Administrator:
    icacls %userprofile%\Appdata\LocalLow /t /setintegritylevel (OI)(CI)L
    Internet options->Advanced->Security->Enable DOM Storage
    In Chrome: 
    Settings->Content Settings->Cookies->Allow sites to save and read cookie data
    Settings->Content Settings->Cookies->Disable "Block third-party cookies"
    In Firefox:
    Type "about:config" in the address bar. Look for "dom.storage.enabled" and make sure it is not set to false



  • 3.  RE: Web Isolation "there is no access To localstorage"

    Posted Jul 10, 2019 05:24 AM

    Hi Malek, 

    As discussed in Case 29172666:

    This error was due to faulty upstream ProxySG settings. 

    Feedback from our back-line team: <<"Policy should be defined via the cpl policy created on the isolation gw. you can specify the risk level in that policy. ">>
     

    As a rule of thumb: please always use the WI-management GUI/wizard to create downstream/upstream proxy CPL. 

     

    We'll keep working on this together once we'll manage to be available for a Webx.

    Thank you.
     

    Regards,

    Lorenzo Ungaro

    Technical Support Engineer | 8:00-16:00 (CEST) Monday to Friday

    Symantec Network Protection

    https://support.symantec.com/en_US/contact-support.html

    Subscribe to https://status.symantec.com/ for live updates



  • 4.  RE: Web Isolation "there is no access To localstorage"

    Posted Jul 17, 2019 07:50 PM
    Hi Lorenzo, I am also facing this issues suddenly. It was working fine in the past. Need to know the solution everytime we cannot delete and create downstream proxy.


  • 5.  RE: Web Isolation "there is no access To localstorage"

    Posted Jul 18, 2019 05:10 AM

    Hi Aboonaim, 

    Have you created the CPL manually, or have you used the wizard available on the Web Isolation management GUI? 
    The latter is the right choice.

    As a rule of thumb this should not happen at all. When you say "everytime": how many times has this happened to you? 


    Thank you.

    Regards,

    Lorenzo Ungaro

    Technical Support Engineer | 8:00-16:00 (CEST) Monday to Friday

    Symantec Network Protection

    https://support.symantec.com/en_US/contact-support.html

    Subscribe to https://status.symantec.com/ for live updates