Endpoint Encryption

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  • 1.  Can't upgrade windows with an encryption disk

    Posted May 18, 2021 06:10 AM

    Hi

    I cant upgrade windows with encryption disk.

    I have version 11.3 and I do this command for upgrade:

    setup.exe /Auto Upgrade /DynamicUpdate disable /reflectdrivers  "C:\Program Files\Symantec\Endpoint Encryption Clients\Drive Encryption\OS Upgrade Files" /Postoobe "C:\Program Files\Symantec\Endpoint Encryption Clients\Drive Encryption\OS Upgrade Files\setupcomplete.cmd

    after restart I got the following message:

    "bootmgr image is corrupt the system cant boot..."

    How can I fix it to upgrade without an error.

    Doron



  • 2.  RE: Can't upgrade windows with an encryption disk

    Posted Aug 25, 2021 02:11 PM
    Don't know if you ever got an answer here ...

    Are you running a task sequence in SCCM?  You could have selected the Boot Image instead of the hard disk in the restart step.

    Otherwise, I'd say your boot order needs to be adjusted.

    ------------------------------
    Best regards!

    Mark Housler
    Help Desk Manager
    GD NASSCO-Norfolk
    mhousler@nassconorfolk.com
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    Original Message


  • 3.  RE: Can't upgrade windows with an encryption disk

    Broadcom Employee
    Posted Aug 25, 2021 05:10 PM
    Hi @Doron Shemesh,
    I've gone through an upgrade using those exact commands and it works just fine.

    Here are the KBs we would generally point you to for reference:
    https://knowledge.broadcom.com/external/article/179265
    How to automatically upgrade Windows 10 systems encrypted with Symantec Endpoint Encryption 11

    https://knowledge.broadcom.com/external/article/213890
    Deploy or Upgrade Windows 10 automatically using SCCM on systems encrypted with Symantec Endpoint Encryption

    Either of these methods work like a champ, so sounds like the winsetupautomation bit is disabled, or something within a custom action in your process could be breaking it.
    ​

    If you are still having issues, I would submit a support ticket to the team and we can assist in troubleshooting what is going on.

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    Global Support Lead, Encryption
    BRCM
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    Original Message