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Please can someone help me with just the install file for encryption desktop 10.4.2 mp4 for MacOS

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  • 1.  Please can someone help me with just the install file for encryption desktop 10.4.2 mp4 for MacOS

    Posted 04-18-2021 08:52 PM
    Please can anyone help me with the update for Encryption Desktop. I was running MP3 and MacOS doesn't support it anymore. I can't get the update since Broadcom took over. I need access to my files


  • 2.  RE: Please can someone help me with just the install file for encryption desktop 10.4.2 mp4 for MacOS
    Best Answer

    Broadcom Employee
    Posted 04-19-2021 07:46 AM
    Hi Saul

    Have you registered on the Broadcom support portal?

    The home page for the Symantec Enterprise Security support portal is:
    https://support.broadcom.com/security

    See this article for how to register a new user account for support.broadcom.com:
    https://knowledge.broadcom.com/external/article/145581

    This gives you a basic profile. However, to open and track cases and download software you need to upgrade to an Enterprise profile. Please see this article about how to upgrade. You will need your site ID:
    https://knowledge.broadcom.com/external/article/142873

    This article gives step by step instructions on downloading Endpoint Encryption:
    https://knowledge.broadcom.com/external/article/193931

    However, in your case, from the Download Management page, search for:
    desktop email encryption

    The latest release is 10.5 MP1 and the file you'll need to download is Symantec_Encryption_Desktop_10.5.0_MP1_MacOSX.tar.gz.

    For questions about your site ID you need to contact Customer Care by going here - https://support.broadcom.com/contact-support.html - and clicking on the Customer Care Community link.


  • 3.  RE: Please can someone help me with just the install file for encryption desktop 10.4.2 mp4 for MacOS

    Broadcom Employee
    Posted 04-19-2021 09:48 AM
    Hi Saul,

    You can also use following URL to download the required packages "https://support.broadcom.com/security/download-center"

    thanks and regards,
    Madan


  • 4.  RE: Please can someone help me with just the install file for encryption desktop 10.4.2 mp4 for MacOS

    Broadcom Employee
    Posted 04-20-2021 04:25 AM
    The other thing to point out is that when you purchase the product it comes with a perpetual license for that release. However, in order to be eligible for upgrades and technical support you need to purchase a support entitlement.