We've been experiencing a strange issue since the end of 2019. We use Webroot SecureAnywhere Endpoint Protection for our anti-virus. Our corporate laptops all use Symantec Endpoint Encryption for whole-disk encryption. The issue is that Webroot is not checking in with the web console and therefore not receiving updates. This is only occurring on about half of our laptops. The rest of the laptops, plus all desktops and servers (without Symantec) are working fine. I've already worked with Webroot support but they could not determine the issue. When trying to manually force Webroot to check in with the web console on affected machines, it displays the message "An active Internet connection is required to check for updates." which is inaccurate because there is in fact an Internet connection. During the course of troubleshooting, I did one thing to really make me believe the issue is being caused by Symantec Endpoint Encryption. On one of the affected laptops, I decrypted the hard drive. Once that process was complete, Webroot began working properly again. Has anyone ever experienced such as issue? Thank you in advance.