Data Loss Prevention Cloud Service for Email

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Unable to launch DLP : struck at /ProtectManager/enforce/profile/password/edit

  • 1.  Unable to launch DLP : struck at /ProtectManager/enforce/profile/password/edit

    Posted Aug 30, 2020 09:47 PM

    Services are running : however no page loads after entering Admin ID/Password.

    SymantecDLPDetectionServerController Logs :

    STATUS | wrapper | 2020/08/28 11:57:03 | <-- Wrapper Stopped
    STATUS | wrapper | 2020/08/28 11:57:44 | --> Wrapper Started as Daemon
    STATUS | wrapper | 2020/08/28 11:57:44 | Java Service Wrapper Standard Edition 64-bit 3.5.26
    STATUS | wrapper | 2020/08/28 11:57:44 | Copyright (C) 1999-2014 Tanuki Software, Ltd. All Rights Reserved.
    STATUS | wrapper | 2020/08/28 11:57:44 | http://wrapper.tanukisoftware.com
    STATUS | wrapper | 2020/08/28 11:57:44 | Licensed to Symantec Corp. for VontuMonitorController
    STATUS | wrapper | 2020/08/28 11:57:44 |
    STATUS | wrapper | 2020/08/28 11:57:44 | Launching a JVM...
    INFO | jvm 1 | 2020/08/28 11:57:45 | WrapperManager: Initializing...
    INFO | jvm 1 | 2020/08/28 11:57:52 |
    INFO | jvm 1 | 2020/08/28 11:57:52 | . ____ _ __ _ _
    INFO | jvm 1 | 2020/08/28 11:57:52 | /\\ / ___'_ __ _ _(_)_ __ __ _ \ \ \ \
    INFO | jvm 1 | 2020/08/28 11:57:52 | ( ( )\___ | '_ | '_| | '_ \/ _` | \ \ \ \
    INFO | jvm 1 | 2020/08/28 11:57:52 | \\/ ___)| |_)| | | | | || (_| | ) ) ) )
    INFO | jvm 1 | 2020/08/28 11:57:52 | ' |____| .__|_| |_|_| |_\__, | / / / /
    INFO | jvm 1 | 2020/08/28 11:57:52 | =========|_|==============|___/=/_/_/_/
    INFO | jvm 1 | 2020/08/28 11:57:52 | :: Spring Boot :: (v2.0.3.RELEASE)
    INFO | jvm 1 | 2020/08/28 11:57:52 |
    INFO | jvm 1 | 2020/08/28 11:59:23 | line 1:68: unexpected token: null
    INFO | jvm 1 | 2020/08/28 11:59:30 | line 1:61: unexpected token: null
    INFO | jvm 1 | 2020/08/28 11:59:30 | line 1:67: unexpected token: null
    INFO | jvm 1 | 2020/08/28 11:59:30 | line 1:67: unexpected token: null
    INFO | jvm 1 | 2020/08/28 11:59:31 | line 1:67: unexpected token: null
    INFO | jvm 1 | 2020/08/28 11:59:31 | line 1:67: unexpected token: null
    INFO | jvm 1 | 2020/08/28 11:59:31 | line 1:63: unexpected token: null
    INFO | jvm 1 | 2020/08/28 11:59:33 | line 1:63: unexpected token: null


    vontu.communication.transport.ConnectWrapperOperation select
    INFO: connectOp select failed


  • 2.  RE: Unable to launch DLP : struck at /ProtectManager/enforce/profile/password/edit

    Broadcom Employee
    Posted Oct 26, 2020 03:40 PM
    Hi,

    If the Enforce console is not accessible after entering in credentials, also look through the Tomcat localhost logs for any associated errors.  It is also worth trying to log in as a different Enforce user to validate the problem isn't isolated to just the one user.
    Original Message