Data Loss Prevention

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DLP Upgrade 15.7 to 15.8

  • 1.  DLP Upgrade 15.7 to 15.8

    Posted 06-04-2021 06:32 PM
      |   view attached
    I am upgrading single tier DLP 15.7 to 15.8 and getting following error.
    Any Idea what is this error. Although jvm.dll file is there in folder but DLP is not able detect or read.

    Regards,
    Saqib


  • 2.  RE: DLP Upgrade 15.7 to 15.8

    Posted 06-04-2021 06:53 PM
    Hello Saqib,

    As per the guide you have to limit the Directory link like this

    JRE_DIRECTORY="C:\Program Files\AdoptOpenJRE\jdk8u262-b10-jre"

    I think \bin\server should be removed. I just created a new 15.8 machine 2 days back and it worked fine.

    BR
    Atif


  • 3.  RE: DLP Upgrade 15.7 to 15.8

    Posted 06-06-2021 03:49 AM
    Hi Atif,

    Thanks for your prompt response and support. It works as you said.
    However now I am stuck on next phase and not able to copy the update readiness tool content in URT folder and getting access denied even i tried to copy by stopping the services.


  • 4.  RE: DLP Upgrade 15.7 to 15.8

    Posted 06-06-2021 03:54 AM
    Hello Saqib,

    Just paste the URT zip file there and then extract. Did it last night. Should not be an issue

    BR
    Atif


  • 5.  RE: DLP Upgrade 15.7 to 15.8

    Posted 06-06-2021 06:32 AM
    Hi Atif,

    I tried that way as well but it doesn't work as well.
    Let me know if you are available we can have remote session together

    Regards,
    Saqib Alam


  • 6.  RE: DLP Upgrade 15.7 to 15.8

    Posted 06-06-2021 06:35 AM
      |   view attached
    Update Readiness Tool Extraction Error


  • 7.  RE: DLP Upgrade 15.7 to 15.8

    Posted 06-06-2021 06:57 AM
    Please confirm if you are using the latest URT version. Just on the safe side

    Symantec_DLP_Update_Readiness_Tool-April2021



  • 8.  RE: DLP Upgrade 15.7 to 15.8

    Posted 06-06-2021 07:26 AM
    Hi Atif,

    Yes I tried the same.

    Regards,
    Saqib