Data Loss Prevention

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Symantec DLP OCR - Sensitive Image Recognition version 15.7.0.18016 NO incidents display

  • 1.  Symantec DLP OCR - Sensitive Image Recognition version 15.7.0.18016 NO incidents display

    Posted 14 days ago

    Symantec DLP OCR - Sensitive Image Recognition version 15.7.0.18016 NO incidents display

    We faced an issue with Symantec DLP OCR -  Sensitive Image Recognition version 15.7.0.18016 there is no OCR incidents shown or generated.

    There is an error with Email prevent detection server (OCR service busy).

    • | INFO  | ocrEngine | NuanceEngine | Error while determining detected languages: Warning: [4c90f]: LANGDET_INHERITED_WARN -  (0)
    • | INFO  | ocrEngine | NuanceEngine | Warning while getting recognized text: Warning: [4c902]: NO_TXT_WARN -  (0)
    • | INFO  | ocrEngine | NuanceEngine | End to end OCR time (ms): 167

     

    Regards

    Imam Ibrahim



  • 2.  RE: Symantec DLP OCR - Sensitive Image Recognition version 15.7.0.18016 NO incidents display

    Posted 7 days ago
    Issue resolved? We are getting the same error.


  • 3.  RE: Symantec DLP OCR - Sensitive Image Recognition version 15.7.0.18016 NO incidents display

    Posted 7 days ago
    The issue is not resolved yet , still looking for solution.


  • 4.  RE: Symantec DLP OCR - Sensitive Image Recognition version 15.7.0.18016 NO incidents display

    Posted 2 days ago
    Resolution I got from Symantec:
    1) Create an image (.PNG) with text (XYZZY) and having a resolution of at least 200 pixels or more for e.g. 800 * 400
    2) Create a simple keyword policy with XYZZY as keyword.
    3) Send email with attachment to trigger the policy and see if incidents generated

    Note: You can ignore those errors you are getting. If images are less than 200 pixels, no incidents will be created.