Symantec DLP OCR - Sensitive Image Recognition version 15.7.0.18016 NO incidents display

[Imam Ibrahim]

Symantec DLP OCR - Sensitive Image Recognition version 15.7.0.18016 NO incidents display

We faced an issue with Symantec DLP OCR -  Sensitive Image Recognition version 15.7.0.18016 there is no OCR incidents shown or generated.

There is an error with Email prevent detection server (OCR service busy).

• | INFO  | ocrEngine | NuanceEngine | Error while determining detected languages: Warning: [4c90f]: LANGDET_INHERITED_WARN -  (0)
• | INFO  | ocrEngine | NuanceEngine | Warning while getting recognized text: Warning: [4c902]: NO_TXT_WARN -  (0)
• | INFO  | ocrEngine | NuanceEngine | End to end OCR time (ms): 167

 

Regards

Imam Ibrahim

[Manish Kapadia]

Issue resolved? We are getting the same error.

[Imam Ibrahim]

The issue is not resolved yet , still looking for solution.

[Manish Kapadia]

Resolution I got from Symantec: 
1) Create an image (.PNG) with text (XYZZY) and having a resolution of at least 200 pixels or more for e.g. 800 * 400
2) Create a simple keyword policy with XYZZY as keyword.
3) Send email with attachment to trigger the policy and see if incidents generated

Note: You can ignore those errors you are getting. If images are less than 200 pixels, no incidents will be created.

[silvi marcelia adinata]

Hi Manish,
I've tried the solution you suggested and it works
however after I changed the text to another word, it doesn't detect and doesn't generate incident
is there solution to that?