PacketCapture is down. Detail PacketCapture process went down before it had fully started.

[Nikoloz Tsiklauri]

Hello,

I have issue with single-tier installation. Detection server can not start packet capture 










The main concern is Detection server cannot see any Network Interfaces for packet capture. I have two network interfaces, I have attached this to VM before installed windows operation system, both have Npcap packet driver, I have installed Npcap using WinPcap compatible mode, also all necessary soft which is mentioned in the install guide. I also have installed a three-tier system, where I have not had a similar problem. I checked log files, where cannot find any solution to this issue. I searched about this problem, the solution is only for the Linux system not for Windows. Please send me some advice on how troubleshooting this problem  

[M.Atif]

Hello,

Please try to increase RAM. I cannot see NICs here on the Configuration page.

Moreover, Symantec supports only specific NICs for the VM environment. Please check the below article.

https://knowledge.broadcom.com/external/article?legacyId=tech239802


Best Regrds,
Muhammad Atif

[Nikoloz Tsiklauri]

Hello,

I know this article, but this article about when use Napatech NT20E2, NT4E, NT40A01, and NT40E3. I don't use Napatech.  I also have installed a three-tier system same VM system, where I don't have problem.

[Nikoloz Tsiklauri]

Please write me how to solve this problem

[Muhammad Atif]

What's the RAM of the machine. Try to increase it

[Nikoloz Tsiklauri]

I tried but got the same

[Saqib Alam]

I am also having the same issue even I tried to reinstall the Winpcap driver but it didn't work