Endpoint Protection Cloud

 ERROR: driver_version: Unable to identify driver file for "sisevt"

posted 05-10-2021 05:41 PM
Hi,

I am trying to install SEP 14.3 in Ubuntu 18.4 LTS Bionic and getting below error after agent installation. The services shows as running but sisevt and sisap modules are not loading.


-------verbose output----------------
root@ip-172-31-10-140:~/sep# ./SEP14.3.1.0a-IT+Datacenter_Enterprise-Cloud-Linux.elf -v
SEP14.3.1.0a-IT+Datacenter_Enterprise-Cloud-Linux.elf: temp dir /root/sep/instZmhlQL
find_payload: found @p 0x7f439bc02600
first payload p1 0x7f439bc02600, remaining 249456 bytes
check_diskspace: /root/sep/instZmhlQL has 47912 MB available
SEP14.3.1.0a-IT+Datacenter_Enterprise-Cloud-Linux.elf: extracting self /root/sep/instZmhlQL/.SEP14.3.1.0a-IT+Datacenter_Enterprise-Cloud-Linux.elf, size 239104
find_payload: found @p 0x7f439bc078b9
SEP14.3.1.0a-IT+Datacenter_Enterprise-Cloud-Linux.elf: extracting /root/sep/instZmhlQL/manifest.gz, size 21177
extract_payload: running gunzip -f "/root/sep/instZmhlQL/manifest.gz"
extract_payload: running cd "/root/sep/instZmhlQL"; tar --no-same-owner --owner=root --no-same-permissions -xf "manifest.tar" 2>/dev/null
_SEP14.3.1.0a-IT+Datacenter_Enterprise-Cloud-Linux.elf: extracting /root/sep/instZmhlQL/manifest.gz, size 228279
extract_payload: running gunzip -f "/root/sep/instZmhlQL/manifest.gz"
extract_payload: running cd "/root/sep/instZmhlQL"; tar --no-same-owner --owner=root --no-same-permissions -xf "manifest.tar" 2>/dev/null
install_payload: running cd "/root/sep/instZmhlQL"; ./installagent.sh
Configuring Repo file /etc/apt/sources.list.d/sdcss.list for Symantec Agent for Linux (SEPM) ..
Refreshing repo cache and testing connection..

Installing packages for Symantec Agent for Linux (SEPM):
Package Version Source
---------------------------------------- --------------- ------
sdcss-caf 2.0.1.203 (repo)
sdcss-sepagent 6.8.2.457 (repo)
sdcss-kmod 10.0.1.938 (repo)
ERROR: driver_version: Unable to identify driver file for "sisevt"

Agent installed successfully
Starting Agent..
Symantec Agent for Linux Version: 14.3.457.1000
Checking Symantec Agent for Linux (SEPM) status..

Daemon status:
cafagent running
sisamdagent running
sisidsagent running
sisipsagent running

Module status:
sisevt not loaded
sisap not loaded
_SEP14.3.1.0a-IT+Datacenter_Enterprise-Cloud-Linux.elf: Error 3 running cd "/root/sep/instZmhlQL"; ./installagent.sh


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is anyone facing the same problem, is there any fix.