Good afternoon,
A user that was recently migrated to PGP desktop 10.50.0 from 10.4.1, receives the following when attempting to read messages from a user exclusively.
16:44:53 Email Info Processing message from (user info goes here) with subject: XXXXXXXXXXXX
16:45:13 Email Error MAPI Proxy: CSrvComm::GetPublicKeyByKeyID failed with error server search failed.
16:45:14 Email Error MAPI Proxy: CSrvComm::GetPublicKeyByKeyID failed with error server search failed.
16:45:14 Email Info Decrypting AES256-encrypted message with key '(user info goes here)' (0x27CA8BB0:0xF8C415E5)
16:45:14 Email Info Signed by unknown key (0xF7E71F07)
16:45:14 Email Info Processing message from (user info goes here) with subject: XXXXXXXXXXXX
16:45:15 Email Error MAPI Proxy: CSrvComm::GetPublicKeyByKeyID failed with error server search failed.
16:45:15 Email Error MAPI Proxy: CSrvComm::GetPublicKeyByKeyID failed with error server search failed
This was not happening when the user was using the previous version. Any ideas what could be happening?
thanks.
Carlos Moreno