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 ICDx portal issues

MabundaG's profile image
MabundaG posted Jun 17, 2021 07:09 AM

Hi, we are running ICDx 1.4.1. This morning when I log in, the web portal just loads and never finishes. Our Symantec EDR now shows as critical because it is not able to forward logs to ICDx. ICDx seems to be hanging.

How do I restart the ICDx services on the server WITHOUT restarting the server itself?

Your help is highly appreciated.

This is what I see when I try open the web portal.


Here is the issue I am having. https://knowledge.broadcom.com/external/article/176393/icdx-homepage-loading-but-login-prompt-d.html
Both rabbitmq and nginx are running.