Passing Incident Number in a URL to open specific ticket

Question

Hello,
i'm looking to find a way to create a hyperlink that I can pass a specific incident number in the URL and it will open that ticket.
I have this to start with but it works for a request not a incident

http://<ServiceDeskserver name>:<TomcatPort>/CAisd/pdmweb.exe?OP=SEARCH&FACTORY=cr&SKIPLIST=1&QBE.EQ.ref_num=([Ref Num])

thank you.

Answer

hello.

my 2 cents.. the URL should be the same as Incidents, Requests and Problems share the same table....

this is what I use.. for both Incidents and Requests...

http:///CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.ref_num=".$trefnum;

best regards,
ken