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Blog Entry
How to Avoid the IT Asset Management Trap: Part 2

In my last post, I defined the problems inherent in blurring the lines among the domains of IT asset management, systems management and service/configuration management.  You can help your organization avoid the confusion by clearly distinguishing among the three goals...

Blog Entry
Using Service Catalog for Complex Corporate Business Processes

One of the more complex and important business processes for most organizations is employee on-boarding. Organizing and accounting for all the tools and assets new employees need is an important step in making new hires comfortable and productive. Proper execution of the process leads to...