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Discussion Thread 4
Transfer Activity before Escalate when both performed at the same time? Is there a way to ensure the vice versa?

Anon Anon

Added 01-08-2016

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activity CA Service Desk casdm casdm r12.9 escalate helpinghands helpinghands notification transfer

Discussion Thread 6
Ordered List in CASDM Knowledge document does not show in proper sequence in IE11. Works in Chrome.

CA Service Desk casdm casdm r12.9 helpinghands helpinghands ie11 knowledge number sequence resolution

Anon Anon

Added 12-22-2015