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Tech Tip: Create Ticket Action fails with error "Create ticket error........"

Problem: - We are trying to create ticket to ServiceNow but geting error " "Create ticket error - java.lang.NullPointerexception " Solution: - You need to turn on the "ITPAM WS Client" debug on the SOIMGR debug controller to get more detail on the error message. The following error was...

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Tech Tip: ServiceNow ticket creation fails with error "Create ticket error - java.lang.NullPointerexception"

Problem: - When we try to create ticket to ServiceNow it fails with error "Create ticket error - java.lang.NullPointerexception" Solution: - One of the reason you'll get the above error is if the SOIServerConnection from ITPAM to SOI fails for some reason. You can run the "...

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SOI and CMDB Atrium Integration