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Library Entry
How Dashboards are changing SLM

Service Level Management in the past was sending out a pdf to the customer 2 or 3 weeks after the reporting month. This is a "post-mortem" reporting and not able to support the new agile enterprise to achieve its goals. Business real time dash boards deliver the information needed to...


Library Entry
Data purge

How it works: The service responsible for the purge is PslWriter. Each instance handles the agents under its responsibility. Here the data purge procedure steps: The GUI creates a request in t purge queue. The first PslWriter instance that finds this request (it’s handled at...