Service Level Management in the past was sending out a pdf to the customer 2 or 3 weeks after the reporting month. This is a "post-mortem" reporting and not able to support the new agile enterprise to achieve its goals. Business real time dash boards deliver the information needed to...
231181275.pdf
How it works: The service responsible for the purge is PslWriter. Each instance handles the agents under its responsibility. Here the data purge procedure steps: The GUI creates a request in t purge queue. The first PslWriter instance that finds this request (it’s handled at...