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Library Entry

How Dashboards are changing SLM

Service Level Management in the past was sending out a pdf to the customer 2 or 3 weeks after the reporting month. This is a "post-mortem" reporting and not able to support the new agile enterprise to achieve its goals. Business real time dash boards deliver the information needed to...

231181275.pdf

Library Entry

BSI and Openshift Presentation user group April 2018

Devops is a must for the agile enterprise to keep pace with the requirements for dynamic adaptions. Service Level Management needs to support these new methods of development and operations. This presentations desribes the idea how to connect devops and Service Level Management

231181274.pdf

Discussion Thread 1

CA Webcast: Service Desk and Service Level Management

Library Entry

Replacing Booklets by Dashboards.pdf

231177979.pdf

Library Entry

MSP EU User Group.pdf

231177980.pdf

Discussion Thread 4

One contract with multiple items with different fees per month

Blog Entry

CA World Agenda Builder LIVE for CA Service Management

Our CA Service Management team is looking forward to seeing our customers at CA World 2016. We have a full schedule with 16 pre-conference education sessions led by CA experts, 8 CA sessions focused on the value and vision, 4 demo pods, as well as 10 customer sessions from our vibrant CA Service...

Discussion Thread 4

BSI change email template when sending scheduled reports

Discussion Thread 1

Tuesday Tips: The CSI TCP/IP Stack is no Longer Certified for Use With CA XCOM Data Transport for z/VSE

Discussion Thread 2

CA BSI r8.x Implementation and Configuration available on the Education Portal