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Library Entry
How Dashboards are changing SLM

Service Level Management in the past was sending out a pdf to the customer 2 or 3 weeks after the reporting month.    This is a "post-mortem" reporting and not able to support the new agile enterprise to achieve its goals.    Business real time dash boards deliver the...


Library Entry
BSI and Openshift Presentation user group April 2018

Devops is a must for the agile enterprise to keep pace with the requirements for dynamic adaptions.   Service Level Management needs to support these new methods of development and operations.    This presentations desribes the idea how to connect devops and...


Blog Entry
CA World Agenda Builder LIVE for CA Service Management

Our CA Service Management team is looking forward to seeing our customers at CA World 2016. We have a full schedule with 16 pre-conference education sessions led by CA experts, 8 CA sessions focused on the value and vision, 4 demo pods, as well as 10 customer sessions from our vibrant CA Service...