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RE: DR Servicedesk should be sync with prod environment

This will be different site to site due to what is installed and the environment, but here are some general concepts. * Database This is a question for the Database Administrator. You'll need a replicated database, in exactly the same way that you would replicate the database to do large scale reporting off, rather than hitting the production server directly. But in case of a disaster, you'd use pdm configure to point to this replicated database, rather than the original production database. * Service Management Application/s If you're using Service Desk Manager, then configure using "Advanced Availability."

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RE: unable to uncheck common components while installing fresh sdm

The following documentation needs to be followed when moving a SQL Server hosted MDB: -- Paul Coccimiglio Principal Support Engineer Broadcom Inc

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CA Support Engineer Chat available for DB2 Products

Did you know Chat Support is now available for #cadatabasemanagement #db2 and #zos ? If you are unsure about how to use the chat feature, or if you want to see if other products have been added to the support list, go to You will be directed to the instructions and product list....

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Service Management - Roadmap presentation events?

Are there plans to bring these events back for Service Management? Regards, J.W

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RE: UIM's Lack of Citrix Monitoring with VDI Health Status

Daniel, There is an old product called CA Capacity Management that can collect via VMWARE API 2500+ vdi metrics from vCenter once per night. ...The bad news is that this product uses an Oracle database, and that makes it an expensive tool

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IDC interviewed five of our Infrastructure Monitoring customers - Read the report

View the IDC Report Unified Infrastructure Monitoring and Management Increases Availability, MTTR, and IT Staff Productivity Mary Johnston Turner, IDC Research Vice President, for Enterprise System Management Software describes important infrastructure monitoring and management challenges facing IT managers today

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New format for Privileged Access Manager learning path

CA Application Performance Management CA Project and Portfolio Management CA Unified Infrastructure Management CA Privileged Access Manager We also want to hear directly from you

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CA World Spectrum Presentation: Integrating CA UIM and CA Spectrum

Demo to Prepare for “Hands-On Lab: Take a Deep Dive with Experts Who Have Integrated CA Unified Infrastructure Management (formerly CA Nimsoft Monitor) and CA Spectrum®” View the Presentation on SlideShare This presentation was given just before the hands on lab