Symantec IGA

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 What is the purpose of the Approve task within a certification?

Per Borg's profile image
Per Borg posted May 05, 2026 08:32 AM

Hi Team,

When a reviewer answers a certification campaign within Identity Portal there is an Approve task available at the top of the screen.

However, if clicking that Approve task link nothing is shown.

What is this task supposed to show?

The product documentation Certification Campaigns isn't of real help either...

Below is the Certify task:

image

And below is the Approve task which doesn't show any thing:

image

Regards

Per

Rinat Matityahu's profile image
Broadcom Employee Rinat Matityahu

Hi Per

One of the use cases for having an approval task is when a certification template is configured to request approvals

In my case, a manager reassigned a task to a colleague, who has rejected that task. Before accepting / finalizing the rejection, it came back to the original manager for a final approval of this change

There are other use cases which will generate approvals, for example with multiple approvals configured or any custom workflow implementing user approvals.

As a side note, any self service request also generates approvals, however this is not currently implemented in the Portal, and only available in the IG UI.

Let us know if you require any further info on this

Regards

Rinat

Per Borg's profile image
Per Borg

Hi Rinat,

ok - many thanks for the answer!

Regards

Per