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 Public Key Retrieval is not allowed

Febronia Nagi's profile image
Febronia Nagi posted Mar 02, 2026 07:21 AM

During patching our mysql servers and they happen to have the following problem:

more than the maximum number of allowed acquisition attempts (30). Last acquisition attempt exception:
java.sql.SQLNonTransientConnectionException: Public Key Retrieval is not allowed

To date, the only solution we have found is to do a helm delete then a helm install of the portal. 
Unlike the gateway, I did not find a way to add the parameter 

useSSL=false  => helm chart parameter :  databaseUseSSL: true 

allowPublicKeyRetrieval=true => helm chart parameter ???