Problem with installing the robot on Red Hat Enterprise Linux 9.4

[Solomon Melamed]

Hello everyone,
Maybe someone can help me, I installed robot (nimsoft-robot-9.40-1.x86_64) on Red Hat Enterprise Linux 9.4 server. Installation was successful but now controller is down with the message

Controller: robot_not_alive - not possible when robot is in passive mode
Controller: Down

Can someone help me, thanks.

[Stephen Danseglio]

Check the robot.cfg.

The robot should be set to normal mode.

robot_mode = normal

Steve

[Solomon Melamed]

But I want the robot to work in passive mode.

robot_mode = passive

All my robots work in passive mode.

By the way, even if I switch to normal mode, the controller doesn't come up either.

{Case#800400833} 

[Stephen Danseglio]

Ok, Lol. Set the robot to loglevel 5, use a logsize of 50000.

Shutdown all robot processes using niminit stop or kill if niminit doesnt work.

Run niminit start and check the controller.log for more details.

Does the RHEL machine have anything blocking connections from the hub? firewalld/SELinux/Security software etc.

Steve

[Stephen Danseglio]

Did you follow the techdocs?

Manage Passive Robots

Did the robot install finish without errors?

Steve

[Solomon Melamed]

If I manually turn on the controller

export NIM_ROOT=/opt/nimsoft
export LD_LIBRARY_PATH=/opt/nimsoft/robot/lib:/opt/nimsoft/lib:/usr/lib64
sudo ./controller -d 5 &

, it starts.

ss -lntp | egrep '48000|48001' || true
LISTEN 0      128          0.0.0.0:48001      0.0.0.0:*    users:(("spooler",pid=30250,fd=6))
LISTEN 0      128          0.0.0.0:48000      0.0.0.0:*    users:(("controller",pid=30248,fd=4))

[Stephen Danseglio]

The Linux sys admin should be able to help you set this up.

To configure DX UIM to start automatically on Red Hat Enterprise Linux 9 (RHEL9), you need to create a systemd service file. The service runs the niminit script, which is the standard method for starting and stopping the UIM Nimsoft Robot Watcher service on Linux.

e.g., /usr/lib/systemd/system/nimbus.service

Steve

[Solomon Melamed]

The service starts, but the controller does not start.

[Jason Allen]

I believe this robot (9.40) is too old for RHEL 9.4 - you should try installing robot 23.4.x and it should work better.  I would also suggest ensuring it can run correctly in normal mode first, then change to passive mode once you have it running successfully.

[Solomon Melamed]

Please send me the installation file for robot 23.4.x. on RHEL 9.4. I need manual installation (file .rpm)

[Derek Child]

Hi Solomon,
You can download the rpm files from support.nimsoft.com.