Inventory reporting some systems as Windows 11 Pro but WMIC reveals Windows 11 Enterprise

[Jeff Stanton]

Hello,

We have been notified that some specific systems are reporting in vcomputer and inv_aex_ac_identification as Windows 11 Pro.  However, when running a wmic command "WMIC OS GET Caption, Version, BuildNumber" the return value is Windows 11 Enterprise.

Resource manager and manage>computers are also presenting the OS as Windows 11 Pro

As a side note: Inv_OS_Operating_System and Inv_OS_Operating_System_windows returns "Windows 11 Enterprise"

Where is the incorrect information coming from and how can I correct it?

Thanks!

[Johannes Engstle]

Hi Jeff,

we have the same thing in our environment (ITMS 8.8):

Please let us know how to fix this.
thanks

[Igor Perevozchikov]

Good Morning!

Could you please provide information
1. What OS version is shown exactly on affected client computer in System info?

Same OS name returned from command lines (Use PowerShell)?
a) systeminfo
b) Get-WmiObject Win32_OperatingSystem | select -Property Caption
c) Get-ComputerInfo | select osname
d) (Get-Item "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion").GetValue('ProductName')

2. Are these affected client computers were upgraded from previous Windows 10 22H2 OS to Windows 11?
3. Could you please modify this registry value to catch basic inventory .nse file on affected client computer
Specify there location where .nse file will be placed

Now open Symantec Management Agent UI and manually send basic inventory
Go back to registry and remove "C:\Windows\Temp\" value and click OK (to avoid all nses storing there from Agent)

Open captured .nse file and check what OS Name is there

4.  Please open "Resource Manager" page for affected client computer and check is there any Merge events available?
If it was merged with another computer recently, try to execute "Full inventory" task on this client computer and re-check data classes "Inv_OS_Operating_System", "Inv_OS_Operating_System_Windows" and "Inv_AeX_AC_Identification"


There is a default "Merged Resources" report where this information can be found for required computer

5. Just in case please also check this discussion about similar question
https://learn.microsoft.com/en-us/answers/questions/525945/slmgr-and-wmic-os-get-return-differing-results 


Best regards,
IP.