Import of Unix CAU package fails - Artifact is invalid error

[Mladen Ilisinovic]

Hi,

I inherited  Automic Automation  infrastracture, and  last version is 24.4.0 in test environment.

so instead  boring  manual upgrade of  agents, we have  been imported  Windows  CAU packages, Windows  JRE packages all fine, and  upgrade works.

But  when I try to import  Unix packages, CAU packages from old 24.3.2 up to 24.4.4 hf2 release  we always get error:
ERROR:
The artifact is invalid: Can't be processed.

I am trying to solve this  issue for some time now . I was unable do locate error in logs.

Anyone have  hint  that I can use to figure out  what is failing?
Test  environment uses Jetty based  web interface.

b.r.

Mladen

[Michael Dolinek]

Hi @Mladen Ilisinovic!

Some questions:

• Are you using AWI or Automic Package Manager (apm) to import the CAU packages into Client 0 of your system?
• Does the used AE-user have full permission on the variables (PCK_DB.PRV.INSTALLED_PACKAGES,  PCK.AUTOMIC_CAU_JRE_WINDOWS.PRV.STORE.*) and folders PACKAGES, PCK.AUTOMIC_CAU_JRE_WINDOWS ?
• Are there any relevant log-messages?

Michael

[Mladen Ilisinovic]

hi @Michael Dolinek,

I am using AWI , Jetty based engine.

my user on client 0 have FULL privileges and authorisations. 
I managed to import  Windows  releases  from 24.0 up to 24.4.4 hf2
When I open Variable PCK_DB.INSTALLED_PACKAGES, I have list of  3  entries as on snapshot:

Today When I tried to import  package I got  following error. that I have not seen before:
I tried to import  Automation.Engine_PCK.AUTOMIC_CAU_AGENT_UNIX_24_2_0+build.1725541872524.zip

Later on , when I tried import:Automation.Engine_PCK.AUTOMIC_CAU_AGENT_UNIX_24_3_0+build.1732290890537.zip

regarding  logs, I am not sure where to seek this logs?
Tried to grep  on  AWI server  but  probably I seek  wrong location.

b.r.
Mladen

[Michael Dolinek]

Hi @Mladen Ilisinovic

as I do not have a v24.4.0 system available, I used a v24.4.6 beta system to install Automation.Engine_PCK.AUTOMIC_CAU_AGENT_UNIX_24_2_0+build.1725541872524.zip or Automation.Engine_PCK.AUTOMIC_CAU_AGENT_UNIX_24_3_0+build.1732290890537.zip.

It failed in both cases but with a better error message: 
Validation failure while executing task 'com.automic.apm.tasks.VerifySingleInstall'.
Please check detail validation errors by task.getState().getValidationErrors().
List of Validation error:
Cannot install Pack PCK.AUTOMIC_CAU_AGENT_UNIX 24.2.0, a higher version (24.4.6) was already installed on this client

You cannot install an older version of an CAU package when a newer version already is installed.

As a heads-up, versions v24.2 and v24.3 are no longer actively maintained. To remain fully supported and benefit from the latest security and performance updates, we recommend updating your entire deployment (AE, AWI, Agents) to the service pack v24.4.5 which was published in July 2026.

Michael

[Mladen Ilisinovic]

Hi,
I know  that I need to follow versioning if  I want to have all packages  included / backwards compability. 
As you can see in 1st picture, there is no Unix package  installed  / imported in  folders.
just sql, windows, and jre.
deployment  upgrade is something  that  my team want to avoid, since involves coordination  for more than 100 people :)

b.r.

Mladen