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 How do I get rid of this weird message when using SAML with WSS

Wasfi Bounni's profile image
Broadcom Knight Wasfi Bounni posted Feb 23, 2026 11:41 AM

Hi

I am getting the browser error message: "Account Restricted. You cannot login because your account is locked out". How can this error be fixed.

I am using the WSS agent with SAML authentication. Authentication to the IDP works perfectly but instead of getting to the website, I got to this Cloud SWG HTML error page. 

The username and password are inserted in a browser web form as the agent is configured to collect them this way.

Kindly

Wasfi