Event ID 1013 Failed to load user profile when installing Domain Controller Agent

[Nguyen Nghia]

I'm trying to install Symantec DLP's Domain Controller Agent. Here's Symantec's official guide, in which all of the prerequisites have been completed by our team (the computer is joined to a domain, so is the account used in the installation). However when running the installer, we get this error:
"
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="MsiInstaller" />

  <EventID Qualifiers="0">1013</EventID>

  <Level>2</Level>

  <Task>0</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2025-11-25T02:57:26.919458300Z" />

  <EventRecordID>152773</EventRecordID>

  <Channel>Application</Channel>

  <Computer>SMT-DCA.COMPANY.XYZ.GROUP</Computer>

  <Security UserID="S-1-5-21-90132922-852728886-3115933597-84898" />

  </System>

- <EventData>

  <Data>Product: Symantec DLP Domain Controller Agent -- Failed to load user profile: COMPANY\DLP.AD. A required privilege is not held by the client. (1314)</Data>

  <Data>(NULL)</Data>

  <Data>(NULL)</Data>

  <Data>(NULL)</Data>

  <Data>(NULL)</Data>

  <Data>(NULL)</Data>

  <Data />

  <Binary>7B46303634304144432D373238332D344637332D413739382D3534354332453745414234337D</Binary>

  </EventData>

  </Event>
"
We have failed to find any document/information about the event ID 1013. Any help is greatly appreciated!