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 DAgent icon missing, jobs not starting, service hanging since update to 3.3.13

Jerome Engel's profile image
Jerome Engel posted Nov 04, 2025 03:44 AM

Hello, 
Since I updated my Ghost Solution Suite Console to 3.3.13 I have trouble getting my Ghost Jobs done on my cleint machines. 
the DAgent icon is no longer shown. the Service is running though. but I get no Status on my job. 
restarting the service in the Agent on the client will sometimes resolve this for a time. 

I updated the Agent on the clients after the update.

here is the content of the Agent Logs:


[11/04/2025 07:51:17.843 13856 0] InputThread.cpp:362 -  Exiting Input Thread
[11/04/2025 07:51:17.843 9740 0] UiInitialConnectThread.cpp:162 - CUiInitialConnect::Run RETURNING...
[11/04/2025 07:51:17.843 10632 0] LogEventThread.cpp:74 - CLogEventThread::Run CLogEventError
	Thrown from LogEventThread.cpp:130 -message = CLogEventThread::ReadLogEvent() - Shutting down.
	SystemError Value = 0x00000000
	
[11/04/2025 07:51:17.856 6876 0] Dsagent.cpp:489 About to serialize objects
[11/04/2025 07:51:19.865 6876 0] Bootstrap.cpp:1146 - Error reading input file.
[11/04/2025 07:51:25.918 13280 0] handlers\reply\ReplyUpdateComputer.cpp:204 - Error removing registry value.
[11/04/2025 07:51:25.924 13280 0] handlers\reply\ReplyUpdateComputer.cpp:303 - Error reading logevent status from registry.
[11/04/2025 07:55:38.451 9880 0] Dsagent.cpp:489 About to serialize objects
[11/04/2025 08:07:9.047 6800 0] Dsagent.cpp:489 About to serialize objects
[11/04/2025 08:07:10.953 3684 0] Dsagent.cpp:489 About to serialize objects
[11/04/2025 08:07:19.659 9676 0] Dsagent.cpp:489 About to serialize objects
[11/04/2025 08:07:44.569 10868 0] UiPipeListenerThread.cpp:170 - CUiPipeListener::Run caught CIPCError exception, removing UI from List.
[11/04/2025 08:30:8.432 7844 0] InputThread.cpp:362 -  Exiting Input Thread
[11/04/2025 08:34:42.333 13296 0] handlers\reply\ReplyUpdateComputer.cpp:204 - Error removing registry value.
[11/04/2025 08:34:42.333 13296 0] handlers\reply\ReplyUpdateComputer.cpp:303 - Error reading logevent status from registry.
[11/04/2025 08:34:44.531 15820 0] Dsagent.cpp:489 About to serialize objects
[11/04/2025 08:34:46.418 4696 0] Dsagent.cpp:489 About to serialize objects


any idea how I can fix this?