Layer7 API Management

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 API Dev Portal: Stuck on ./portal step

Ntokozo Mkhonza's profile image
Ntokozo Mkhonza posted Jan 06, 2026 07:34 AM

Hello,

I am preparing for the exam and trying to install the API Dev Portal. IT seems to be stuck here:

And not sure what to do.

It's version  5.4

Gregory Thompson's profile image
Broadcom Employee Gregory Thompson

This is usually an indication that the DB is not available either due to misconfiguration or perhaps a connectivity issue such as a firewall blocking the port. Double check the configuration and ensure the DB is allowing remote access.

Ntokozo Mkhonza's profile image
Ntokozo Mkhonza

Hi Gregory,

The database is hosted on the same server as the API Dev Portal. I was able to connect using the credentials specified in the portal.conf file and confirmed database access both locally on the server and externally.

I updated the portal.conf file to use the server’s IP address instead of the hostname, and that resolved the issue.

Thanks.

Mladen Ilisinovic's profile image
Mladen Ilisinovic

I have same situation as above, but:

I am using remote MariaDB
I see in database server created two databases portal, rbac ,
portal have  68 tables,  rbac have 6 tables.

b.r.

It was in this  step for  5 hours ,  still nothing.

I can  access db  remotelly  from  Docker swarm  machine and  from  windows also.

Not sure what is  going on.

Mladen Ilisinovic's profile image
Mladen Ilisinovic

Seems Rocky Linux 9.7 can download  only MariaDB 10.5
Developers portal 5.4 was tested on Mariadb 12.02xx
so unless you run Debian or Ubuntu, You cant  install  supported version.

when I deleted MariaDB and  reinstalled MySQL 8.4.8, Setup completed.

interesting...