Idea Details

Integrate SA (Support Automation) with Service Point

Last activity 04-22-2019 01:15 PM
Jordan Reich's profile image
04-22-2019 01:15 PM

This is a simple idea to support the OOTB integration of Support Automation into Service Point.


This was a feature that was readily available via Unified Self Service. Without the ability to integrate these systems it is impossible for our organization to switch completely over to the new platform. Until such a date and time in which Support Automation has been discontinued and replaced by Broadcom.


I am open to any ideas when it comes to integrating the experience in a way that works best for the community as a whole but at a bare minimum having the ability to add a menu link to the top of the system that points to chat is a bare necessity for us. Then we can let Service Desk Manager handle the operation from there. 


But some interconnection needs to be created in this area so that we can properly service our customers in a way that requires a minimal number of redirection. As we want to retain the integrated experience. On a platform that you are attempting to steer us into using. Which is only possible if we can retain the major offerings as we have them today.