Idea Details

Log group to group transfers differently than assignee to assignee

Last activity 6 days ago
DEREK JOHNSON's profile image
10-10-2019 12:49 PM

We have a need to manage and obtain metrics on group transfers.  Specifically the total number of transfers between groups.  Out of the box the only way I've been able to glean this information is by looking in the act_log table and searching for 'TR' activities but this activity is dual use.  It shows not only group to group transfers but also assignee to assignee transfers, and the combination of the two.  This necessitates parsing the activity contained within a string to try to determine what is going on.  It's an unnecessarily ugly solution.