Idea Details

Service Point Multiple configurations for multi-tenant

Last activity 5 days ago
Carlos Labarta's profile image
07-16-2019 12:10 PM

When you have installed and configured Service Point in a multi-tenant environment, you can only set one configuration.

Obviously diferent customers cannot work with same configuration. For example many customers are using diferent attributes on ticket creation.

This causes that we cannot go live with Service Point and is not usable.


Comments

Hi Carlos, Thanks for submitting the idea. Currently, in Multi Tenanted environment we can do have multiple configurations for different tenants. Make sure your environment is multi-tenanted and here is Docops link for further help https://docops.ca.com/ca-service-management/17-2/en/administering/administering-ca-service-management/manage-tenants

Regards
Sai Kiran