Idea Details

CA Service Management - Ideas Backlog/Status Updates

Last activity 05-31-2019 03:47 PM
J W's profile image
By: J W
08-25-2016 01:05 PM

BACKGROUND:  As of this date, there are approximately 740 Ideas in the CA Service Management community with a status of 'NEW".  Many of these go back to 2014 when the new forum system was updated but in reality these were product enhancement requests from much further back.  About 450 of these are under CA Service Desk.

 

ISSUE:  There is no feedback on when CA has considered Ideas until there is a change of status. This leads to Community uncertainty and dissatisfaction based on the number of times the comments are added "What is the status of this Idea?"

 

I am sure there have been and are internal reviews as some Ideas (stories) are eventually updated.  However, the lack of visibility on when Ideas are being considered does not encourage Community participation.

 

There appear to be many ideas with zero or even negative votes.  Some of these may not be Community supported or are not well defined or have limited tags.  However it is also easy for an Idea to be lost from consideration if it does not appear in most users' content listing because of this.  There appears to be too much reliance on Community users to actively search and support Ideas else they remain in the 'NEW' status.

 

IDEA:  CA should include the review of all Ideas as part of each development cycle iteration and update the status or indicate when the Idea will next be considered.  The criteria for the change of status should be clearly displayed as part of an Idea FAQ.  For example, a 'NEW' will have a maximum of three months to be refined and gather support before being changed to 'Not Planned', or some other status other than 'NEW'

 

DISCUSSION:  This Idea would have the following benefits:

1.  Reduce the perceived Idea backlog.  Ideas that are not viable, well-defined, or supported would be moved out of 'NEW' status and not be considered for that cycle.

2.  Increase visibility of all Ideas.  By updating the status or adding comments to an Idea it automatically gets a 'bump' in the latest activity listing.  This reduces the reliance on Community members for searching for tags to see an Idea or possible workaround or solution.  This is especially true if this Idea:  Allow tags to be added by all and not just the original poster. cannot be implemented.

 

Considering the size of the current Idea list; I would recommend that one entire 'development break' iteration be used to define the status update criteria and the impact this would have on the next release planning.

 

J.W.


Comments

02-17-2017 01:14 PM

Glad that you ride that horse

Looking forward for the delivery

/J

02-17-2017 12:58 PM

Please see my blog post on our updated process:  Revitalized Idea Management Process 

12-27-2016 12:10 PM

J.W. -

 

Thank you for the feedback. We are aware that our Idea management needs improvement and are actively working on improving the process.

 

Stay tuned!

Carol Piccus

12-20-2016 10:33 AM

11-22-2016 05:09 PM

As of this posting, by my count the number of 'NEW' Ideas under CA Service Desk alone is now:  580.  That is about 130 more since the original post about three months ago.  It would be great to know how many of these are 'duplicates' or have moved to some other status.

 

I'll leave it up to other interested parties to update the counts for other Spaces.

 

J.W.

10-26-2016 04:27 AM

Hi J-W.

regarding the link you can't use - when discussing with other community members we got aware this is an 'internal' one.

Finally it covers the same .

 

Best,

 Udo

10-06-2016 03:54 PM

Cross-referencing another example of an Idea that I think fits in this discussion:

 

Ability to add/remove properties and workflow tasks to multiple I/R/P Areas and Change Categories 

 

This was first brought up in 2013 and is still 'NEW'.

 

J.W.

09-14-2016 08:32 AM

Kristian,

 

It appears one can only post to one 'Place' at a time.  (Someone correct me if I'm wrong).  It only allows me to change it from CA Service Management to something else.

 

You should be able to copy and past the link to this idea in the Ideas of the other Spaces?  I am assuming each Product group maintains their own ideas so this wouldn't be a duplicate.

 

I will update the Tags so it will be available on searches.

 

Thanks and regards,

 

J.W.

09-13-2016 08:42 AM

Hi J_W,

 

This should apply to the communities for all or most of the other CA products as well, I think. Can you please make this idea visible at least in the communities "CA Infrastructure Management" and "CA APM" as well?

Much appreciated!

 

Thanks and best regards,

Kristian

09-12-2016 09:05 AM

Udo,

 

I get an "Unauthorized" error when I try to access the link.

 

Regards,

 

J.W.

09-12-2016 07:38 AM

Hi,

please see also  https://communities.ca.com/ideas/235732636 .

 

Thanks,

Udo