Idea Details

Trigger based Tracing for SiteMinder Policy Server

Last activity 12-17-2016 09:13 AM
SungHoon_Kim's profile image
10-11-2015 11:44 PM

In Production environment, Policy Server Tracing is disabled.

When an intermittent error occurs, the issue cannot be investigated due to lack of information and need to enable tracing until the issue occurs again and this can be painful.


If the product can provide an option to choose which error events to trace and enable "Trigger based Tracing" option, then the product will dump all available information when that error condition is detected.


If there is 50% chance this trigger based trace log can help to investigate the issue, it should be sufficient to give us some direction compared to having nothing at all when this feature did not exist.


For example, this feature is a feature between On and Off.

When the configured error condition is not encountered, there would be no log.

Only when the matching error condition is encountered, this Trigger based logging dumps the smtracedefault.log for matching transaction.


09-06-2016 02:21 PM

We have moved this into the under review category as we start looking at potential candidates for a future release.

01-05-2016 07:14 AM

Thank you for your contribution of an enhancement idea to the CA Community. CA is continually working to improve its software and services to best meet the needs of its customers. Your input is vital to that effort. The CA Single Sign-On Product Management team has reviewed your enhancement suggestion and decided to maintain the idea for possible consideration in a future release. The Community will continue to be able to vote on this enhancement idea.

10-12-2015 01:35 AM

Thank you @Ravi_Shah for raising this during the APJ Office Hour (chat) session today.

I was trying to provide you the link to the idea post which I thought I made before but could not be found so created one for you.

10-11-2015 11:48 PM

Agree. this will help reduce the time taken to troubleshoot issue and will help customers where data will be collected in standard fashion.