Idea Details

attach original mail in the reply when maileater fails to create/update a ticket

Last activity 09-22-2017 11:07 AM
Quoc Thinh Nguyen's profile image
09-19-2017 03:48 AM

Hi,
We have configured Mail eater and are able to create or update tickets from mails. In case of errors the following messages would be received in the returned e-mail:
- AHD58005:Update_Only operation requested with no matching rows. Cannot continue processing!
- AHD58009: Could not create Request. Reason: INVALID - AHD03075: Required attribute is missing
- etc.
Because our HelpDesk does not have Access Right to all Mailboxes/original Mails, they can´t know How to verify the reason when maileater fails to create/update a  (CA Service Desk) ticket.

 

So our Idea/Request is that the returned email can contain the original Mails in Attachement or those Error Messages are contained at least  (time , sender, recipient, subject, text) of original mails.

Could you please provide Solutions for this case?

 

Thanks and regards,

Thinh


Comments

09-22-2017 11:07 AM

Thank you for submitting this idea. The product team is reviewing this idea and is looking for additional input from other community members.

 

Community Members: If you agree that this is a good idea, please vote and add comments with details about your requirements.

 

09-19-2017 04:17 AM

Agree that this may help for troubleshooting perspective as the current error message is really limited

/J